Privacy Policy
Vital Chemical Pty Ltd ACN 009 988 005 (we, us or our) takes your privacy seriously and is committed to protecting your privacy. We are bound by the Privacy Act and the Australian Privacy Principles (APPs).
This Privacy Policy explains how and why we collect, use, hold and disclose your Personal Information.
By placing an order with us and/or using our goods and services (whether or not the order is completed or the goods and services are provided to you), you consent to us collecting, holding, using and disclosing your Personal Information in accordance with this Privacy Policy.
We may amend this Privacy Policy from time to time. We will notify you of important changes, highlight them at the top of this Privacy Policy, and provide a prominent link to those changes for a reasonable length of time following the changes. Please ensure you regularly check our website for updates of this Privacy Policy.
How We Collect Your Personal Information
This Privacy Policy relates to your Personal Information that is supplied by you or collected by us including:
Contact Information
Your name, position, role, company or organisation, telephone number, email, driver’s licence number, postal address and emergency contact details.
Communications
Information provided in communications with us including filling out any forms we provide you with such as our credit account application form.
Business Information
Data identifying you in relation to commercial dealings we have with you or the business you represent.
Information from Public Sources
For example, from LinkedIn and similar professional networks, directories or internet publications.
Financial Information
Bank account details (or third party payer) to process payment for our goods and services (whether those goods and services are supplied or not) and other applicable fees and charges.
Social Media
Interactions with our social media presence including posts, likes and tweets.
Technical Information
Obtained by accessing our website including IP address, time zone setting, browser plug‑in types and versions, operating system, device type, hardware model, MAC address, unique identifiers and mobile network information.
Online Data
Obtained by accessing our website, app and technology services, including information about your visit such as URL clickstream to, through and from our website (including date and time); network information such as devices, nodes, configurations, connection speeds and network application performance; pages viewed or searched, page response times, download errors, length of visits and interaction information (such as scrolling, clicks and mouse‑overs), whether you click on particular links or open our emails.
We may receive Personal Information directly from you, the company you represent, or third parties who assist us with our legal obligations. This information may be exchanged over the phone, by email, SMS, in person, in any other form of written communication or through our online enquiry form on our website.
If you send us an email containing Personal Information, we will use all reasonable endeavours to ensure the confidentiality of that information. Our internet host and IT support service providers may monitor emails for maintenance and fault detection purposes. We may also monitor emails to ensure compliance with legal obligations.
We may forward emails to related service providers and third parties to assist with the management of our business or where the email contains feedback or complaints. Email is not a secure method of communication. If you are concerned about sending Personal Information by email, please consider contacting us in person, by alternative written means or by telephone.
We do not collect Personal Information about your online activities across third‑party websites or online services.
If you do not wish to provide Personal Information, you are not required to do so; however, this may affect your use of our website and our ability to provide goods and services.
How We Use Your Personal Information
We use your Personal Information for purposes including:
- Providing goods and services
- Communicating with you including quotes, orders, invoices and delivery arrangements
- Monitoring and enforcing security interests pursuant to our terms and conditions
- Responding to feedback, enquiries or concerns
- Monitoring and maintaining website and technology performance
- Protecting our systems against security threats
- Complying with legal obligations
Where you receive electronic marketing communications, you may opt out by following the instructions provided.
In the event of a change of control or sale of business assets, you consent to the transfer of databases containing Personal Information to the new purchaser to the extent permitted by law.
Why We Use Your Personal Information
We collect, hold, use and disclose Personal Information to:
- Provide goods and services and manage relationships
- Respond to enquiries or communicate important information
- Comply with legal obligations and assist authorities
- Further legitimate business interests
- Identify and inform you about other goods or services of interest
Legitimate business interests include monitoring website usage, responding to feedback and providing appropriate facilities to deliver goods and services.
Why We Use Sensitive Information
Sensitive Information is used only where:
- We have your express and informed consent
- Required to protect vital interests
- The information has been manifestly made public
- Necessary to deal with legal claims
- Required for substantial public interest purposes
- Permitted by law
Who We Share Your Personal Information With
We may disclose Personal Information to:
- Related entities
- Suppliers and service providers
- Shared service centres
- Financial institutions
- Credit agencies
- Law enforcement bodies and regulators
- Emergency services
- Family or representatives where authorised
- Advertising networks and analytics providers
- Third parties involved in business sale or reorganisation
- Independent contractors such as IT providers, couriers, auditors and legal advisors
Disclosure to Overseas Recipients
We may store data outside Australia and disclose Personal Information to overseas recipients. Data protection laws vary. We take steps to protect your Personal Information in accordance with applicable requirements.
How We Hold Your Personal Information
Personal Information may be stored in physical or electronic form. Security measures include:
- Identity and access management controls
- Employee compliance with security policies
- Regular staff training
- Ongoing monitoring and review
Transmission of information is at your own risk.
How Long We Hold Your Personal Information
We retain Personal Information as required to provide goods and services, comply with legal obligations or manage claims. When no longer required, information is securely destroyed or permanently deleted.
How You Can Correct Your Personal Information
If any Personal Information we hold is inaccurate, incomplete or out of date, please contact us in writing. Requests will be handled within a reasonable period (no more than 30 days). Where corrections are refused, written reasons will be provided.
How You Can Access Your Personal Information
You may request access to Personal Information we hold. Requests are processed within a reasonable period (no more than 30 days). Access may be denied where permitted by law. No fees apply for requests, although reasonable administrative costs may apply.
If unresolved, complaints may be made to the Office of the Australian Information Commissioner at 1300 363 992 or www.oaic.gov.au.
Google Analytics
We use Google Analytics which collects data through cookies to analyse website usage. Data may be transmitted to servers in the United States or other countries.
Information on Google’s data use is available at:
https://policies.google.com/technologies/partner-sites
Links to Third‑Party Websites
Our communications may contain links to third‑party websites. Personal Information provided through those sites is not governed by this Policy. Please review the relevant privacy policies.
Contact Us
If you have questions regarding Personal Information or compliance with the Privacy Act or APPs, contact:
Vital Chemical
170 Bellwood Street
Darra QLD 4076
Tel: (07) 3288 3500
Email: enquiries@vitalindustries.com.au
We will respond as soon as reasonably practicable (no more than 30 days).
Definitions
- APPs: Australian Privacy Principles
- Personal Information: As defined in the Privacy Act
- Privacy Act: Privacy Act 1988 (Cth)
- Privacy Policy: This policy as amended from time to time
- Sensitive Information: As defined in the Privacy Act
- You/Your: The individual whose Personal Information is collected
Privacy Policy valid as at: 21 December 2023
Last updated: 21 December 2023