Shipping policy

Vital Chemical delivers products Australia‑wide using courier and specialised freight services appropriate to the product size and delivery location.

Delivery methods, charges and requirements vary depending on the product ordered.

How We Deliver

20L Cubes

  • Delivered via courier or road transport
  • Suitable for standard commercial or residential addresses
  • Shipping costs (if applicable) are shown at checkout

205L Drums

  • Delivered via freight services
  • Forklift access or unloading assistance may be required on site
  • Freight charges are calculated at checkout based on quantity and location

1000L IBCs

  • Delivered via specialised pallet freight
  • Delivery is to ground‑level access only
  • Forklift or suitable unloading equipment must be available at the delivery location
  • Freight charges are calculated at checkout

Geotextile Rolls

  • Supplied in rolls of varying lengths and diameters
  • Delivered via courier or freight depending on roll size and quantity
  • Some rolls may require forklift access or appropriate unloading equipment
  • Delivery is typically to ground‑level access only

Other Products

Some products may be supplied in formats that fall outside standard cube, drum, IBC or roll deliveries.

Delivery method, handling requirements and charges for these products will depend on factors such as:

  • Product size or configuration
  • Packaging type
  • Quantity ordered
  • Delivery location and site access

Mixed Orders

Orders containing a mix of cubes, drums, IBCs, geotextiles or palletised products may be delivered together or in separate consignments, depending on freight requirements and availability.

Delivery Locations

We deliver to most locations across Australia.

Delivery costs and timeframes may vary for:

  • Regional and remote areas
  • Restricted or limited‑access sites
  • Large‑volume or bulk orders

Orders delivered to Western Australia may incur different delivery charges, which will be displayed during checkout.

Delivery Timeframes

Estimated delivery times may vary depending on product type and location:

  • Metro areas: typically 2–7 business days
  • Regional areas: typically 5–10 business days
  • Remote locations: delivery times may vary

Delivery timeframes are estimates only and commence once an order has been processed and dispatched.

Site Access Requirements

It is the customer’s responsibility to ensure that:

  • The delivery location is accessible to the delivery vehicle
  • Appropriate unloading equipment (e.g. forklift) is available where required
  • Accurate delivery details are provided at checkout

Additional charges may apply where delivery attempts are unsuccessful due to site access limitations.

Bulk Orders

Large or bulk‑volume orders, including multiple IBCs or pallet quantities, may require tailored freight arrangements.

For bulk delivery enquiries, please use our Bulk Order Enquiry page and our team will assist with suitable freight options.

Need Help With Delivery?

If you are unsure about delivery suitability, access requirements or freight options, please contact our team prior to placing your order.